Legal Directory
Service Terms
These Service Terms govern all project-based and consulting engagements between TEO CO ("Company") and clients ("Client"). By entering into an engagement with TEO CO, the Client agrees to these terms. Specific project details, deliverables, and pricing are established in a separate written Statement of Work (SOW) or project agreement, which supplements these terms.
1. Scope of Services
TEO CO agrees to deliver the services described in the applicable Statement of Work or project agreement. Services are limited to the specific scope defined in that document. Any work outside the agreed scope constitutes a change request and is subject to additional scoping, pricing, and mutual written approval.
2. Client Responsibilities and Cooperation
The Client agrees to provide timely access to relevant data, systems, documentation, and personnel as reasonably required by TEO CO to complete the engagement. Delays caused by the Client's failure to provide required materials or approvals may result in adjusted timelines and, where sustained, may affect pricing. TEO CO is not responsible for project delays attributable to Client-side dependencies.
3. Project Timelines and Delivery
Timelines provided in the Statement of Work are estimates based on the agreed scope and reasonable assumptions about Client cooperation. TEO CO will communicate promptly if circumstances arise that may affect delivery timing. Delivery dates are not guaranteed if the Client's obligations under Section 2 are not met on schedule.
4. Payment Terms and Invoicing
Engagements are initiated upon receipt of a 50% deposit. The remaining balance is invoiced upon project completion or at defined milestones as specified in the Statement of Work. Invoices are payable within 14 calendar days of issuance. TEO CO reserves the right to pause or suspend work on overdue accounts until outstanding balances are resolved.
5. Revisions and Change Requests
Each project tier includes a defined number of revision rounds as specified in the Statement of Work. Revisions that materially alter the scope, increase complexity, or require significant additional work beyond the original specification will be treated as change requests and quoted separately. Minor feedback and reasonable adjustments within scope are addressed without additional charge.
6. Intellectual Property and Ownership
Upon receipt of full payment for an engagement, TEO CO assigns to the Client all rights, title, and interest in the custom deliverables produced specifically for that engagement, excluding TEO CO's pre-existing tools, frameworks, methodologies, and any third-party components incorporated into the work. The Client grants TEO CO a limited, non-exclusive right to use engagement outputs for portfolio and case study purposes unless otherwise agreed in writing.
7. Confidentiality
Both parties agree to keep confidential all non-public information shared during the engagement, including business processes, data, strategies, and technical systems. This obligation survives the conclusion of the engagement for a period of three years. TEO CO will not share Client data with third parties except as required to deliver the agreed services or as required by law.
8. Warranties and Disclaimers
TEO CO warrants that services will be performed with reasonable skill and care in accordance with the agreed specification. TEO CO does not warrant that deliverables will be error-free or operate without interruption in all environments, as performance depends on third-party systems, data quality, and operating conditions outside our control. All other warranties, express or implied, are disclaimed to the fullest extent permitted by law.
9. Limitation of Liability
TEO CO's total liability to the Client under or in connection with any engagement shall not exceed the fees paid by the Client for that specific engagement. TEO CO shall not be liable for any indirect, consequential, special, or punitive damages, including loss of data, revenue, or business opportunity, even if advised of the possibility of such damages.
10. Termination of Services
Either party may terminate an engagement by providing written notice if the other party materially breaches these terms and fails to cure the breach within 14 calendar days of written notice. In the event of termination, the Client shall pay for all work completed up to the termination date. TEO CO will deliver all completed work product upon receipt of final payment for completed work.
11. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, government actions, power outages, or major infrastructure failures. The affected party shall notify the other as soon as reasonably practicable.
12. Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If negotiation does not resolve the matter within 30 calendar days, the parties may pursue mediation before initiating formal legal proceedings.
13. Governing Law
These Service Terms are governed by the laws of the United States. Any unresolved legal disputes shall be subject to the jurisdiction of the appropriate courts.
14. Amendments to These Terms
TEO CO may update these Service Terms from time to time. Updates will be posted with a revised "Last Updated" date. Engagements initiated prior to an update remain governed by the terms in effect at the time the Statement of Work was executed.
15. Contact Us
TEO CO
Email: Info@teoco.co
Phone: (279) 222-0572