Data Processing

1. Purpose and Roles

This policy governs TEO CO's activities as a data controller (for data collected through this website) and as a data processor (for client data processed during service delivery). As a controller, we determine the purposes and means of processing data submitted via our website. As a processor, we handle client data strictly according to the client's instructions and the terms of the applicable engagement agreement.

2. Categories of Data Processed

TEO CO may process the following categories of data depending on the context:

• Contact and inquiry data: name, email, phone, company, message content
• Project data: client-provided datasets, documentation, system access credentials, and business process information shared during engagements
• Technical data: IP addresses, browser information, and site usage data collected automatically via cookies and analytics tools
• Billing data: invoice-related information necessary for financial record-keeping

3. Purposes of Processing

We process data for the following purposes:

• Responding to inquiries and managing client relationships
• Delivering contracted AI automation and agentic AI services
• Preparing, cleaning, and processing data as part of service delivery
• Operating and improving our website
• Fulfilling legal and regulatory obligations
• Maintaining financial records and business administration

4. Data Processing Principles

TEO CO adheres to the following data processing principles:

• Lawfulness, Fairness, and Transparency: We process data only on a valid legal basis and communicate our practices clearly.
• Purpose Limitation: Data is collected for specified, explicit purposes and is not processed in ways incompatible with those purposes.
• Data Minimization: We collect and retain only data that is necessary for the stated purpose.
• Accuracy: We take reasonable steps to keep data accurate and up to date.
• Storage Limitation: Data is retained only as long as necessary for the purposes for which it was collected or as required by law.
• Integrity and Confidentiality: We apply appropriate technical and organizational measures to protect data against unauthorized access, loss, or destruction.
• Accountability: We maintain records of our data processing activities and take responsibility for compliance with applicable data protection requirements.

5. Sub-Processors and Third-Party Tools

TEO CO may engage sub-processors to assist in delivering services, including cloud infrastructure providers, analytics platforms, and communication tools. All sub-processors are subject to contractual data protection obligations. We do not share client data with sub-processors beyond what is necessary for service delivery, and we do not sell or license client data to any third party.

6. International Data Transfers

Data processed by TEO CO may be stored or processed in the United States or in other jurisdictions where our infrastructure providers operate. Where data is transferred internationally, we apply appropriate safeguards to ensure that such transfers comply with applicable data protection requirements.

7. Security Measures

We implement technical and organizational security measures appropriate to the nature and sensitivity of the data we process. These include encrypted data transmission, access controls and role-based permissions, secure storage environments, and regular review of security practices. In the event of a suspected security incident, we take immediate steps to contain and assess the issue.

8. Data Breach Notification

In the event of a data breach that is likely to result in risk to individuals or clients, TEO CO will notify affected parties without undue delay and, where required, within timeframes established by applicable law. Notification will include a description of the nature of the breach, the categories and approximate volume of data involved, and the steps being taken to address it.

9. Data Subject Rights

Individuals whose data we process have rights including access, correction, deletion, restriction, portability, and objection as described in our Privacy Policy. To exercise any of these rights, contact us at Info@teoco.co. We will respond to rights requests within applicable legal timeframes.

10. Data Retention and Deletion

Website inquiry and contact data is retained for up to 24 months or as required by applicable law. Client project data is retained for the duration of the engagement and for a reasonable period thereafter as required for legal, accounting, or dispute-resolution purposes. Upon written request at the conclusion of an engagement, we will delete or return client data in accordance with the terms of the applicable agreement.

11. Changes to This Policy

We may update this Data Processing Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Material changes will be communicated to active clients directly.

12. Contact Us

TEO CO
Email: Info@teoco.co
Phone: (279) 222-0572